Frequently Asked Questions


What is indicated by the credential "R.S.W." following the counsellor's name?

A Registered Social Worker is governed by the Ontario College of Social Workers and Social Service Workers (OCSWSSW) which regulates its members to protect the public from professional misconduct. Social Workers who are members of the College follow certain standards of practice and a Code of Ethics adopted by the College.

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How will I know if there is a good working relationship between myself and the counsellor?

Within two to three sessions you should know if you have a good working relationship with the counsellor. This knowledge is based on the sense of connection with the counsellor, whether or not you felt heard and understood, and whether or not the counsellor was responsive, focused and attentive to your concerns.

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Do I need a referral to make an appointment?

No, you can phone to book an appointment. However, for coverage under an Extended Health Benefit Plan you may want to discuss a referral with your physician.

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Are these services covered under OHIP?

Services are not covered under OHIP. However, they may be covered under your workplace Employee Assistance Program (EAP).

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What is meant by confidentiality?

In most instances, counselling information is kept confidential, meaning it is not shared with a third party unless written and informed consent is given. However, in some cases counsellors are legally and ethically bound to share information with appropriate individuals and agencies without consent. These instances involve abuse of a minor, a person who is at risk of injuring him or her self or others, or when information is mandated by the courts.

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Where can I park?

One hour street parking is available on The Parkway and Huron Street.

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Do both spouses have to attend the sessions for marital/couple counselling?

No, but having both spouses present is usually preferred.

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What should I expect at the first session of marital/couple counselling?

During the first session, I prefer to see the couple together for a brief introduction, and then I see the individual partners separately to complete an assessment. After both partners are assessed, I see the couple together for the remainder of the session to discuss how we will proceed with counselling. The couple is seen together in the remaining sessions. Occasionally, additional individual sessions are required for one or both partners.

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Do you prescribe medications?

No, only a physician or a psychiatrist can prescribe medications. However, counsellors will work with physicians and psychiatrists to monitor the usefulness of medications. The combination of medication and counselling can provide optimum treatment in some situations.

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My question is not answered here.

Please contact Patricia Van Reenen at 519-451-6837, or by using this form.

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